Once again, it has become necessary to upgrade the mail server. This time, instead of upgrading the hardware, we replaced the mail server with a brand new machine. Since this is a completely new installation, there may be some tweaks required to get it to run perfectly. Please be patient during the next week or so. Also, please email support@inow.com if you notice any issues with the new system!

We apologize for any inconvenience this process may have caused.

The mail server will be offline for approximately 30 minutes at 7:30PM in order to change some hardware components.

Due to the major amount of SPAM getting processed through our mail server, we needed to upgrade the primary mail server with faster and better hardware. Since the upgrade, we've had some intermittent hardware issue. We are working to isolate this problem.
We apologize for any inconvenience this may have caused.

We have worked hard to offer our clients an environment of 99.99% Uptime. The INOW team is pleased to report no connectivity issues or power problems throughout the year, thanks in part to the state of the art back-up generator that was installed at the end of 2002. We will continue to work hard to insure that our clients will enjoy the best quality of service possible!

Due to the major storm that hit the Bay Area, PG&E lost power to many locations. This affected some of our services for few hours.
This outage did not affect our Dialup Service. We apologize for any inconvenience this may have caused.

Please be advised that INOW will be conducting a major maintenance to its data network on Wednesday, April 24th, 2002. The maintenance work being performed will occur between the hours of 10PM and 4AM PST. This work will cause intermittent service interruptions. This will not affect our NEW Dialup Service.

The following services will be impacted:

* Co-location
* Web Hosting
* E-mail
* The OLD Dialup Numbers will be disfunctional from this date forward

Please do not reply to this email. If you should experience any problems after the 10PM-4AM window on the date specified above, please call our Customer Service department at 1-650-995-9000 to report the problem.

3.30.01 - Northpoint DSL:

Orders have been placed to replace your Northpoint DSL through another provider. You will be contacted by us early next with an update as to when you can expect to have the connection installed. We understand that this is a very painful time for everyone envolved. INOW appologizes to all its affected customers, and is working hard to get you installed with a new provider as quickly as possible. We appreciate your patience.

Northpoint DSL has shutdown. All Northpoint DSL customers will be contacted by Megapath Networks to have DSL circuits changed to either COVAD, Rythms, or New Edge. For the time being, you can use your backup dial-up account to access the internet. For further details, here is the letter we received from Megapath Networks:

We are still executing on our contingency plans to move all customers (including yours) who had Northpoint lines to either Rhythms, Covad or New Edge. This process includes emailing you a list of your customers affected by the closure of Northpoint, providing you with the appropriate letter from us to send to your customers explaining the re-provisioning of their line, and the process we will be going through. Those communications will go out shortly to you. While we were in this process we have just been notified that the shutdown of the Northpoint network is now very imminent despite our continued efforts. In order to provide this news immediately we will be sending all our Northpoint customers, including yours, the following email today.

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Dear Customer, As we've previously informed you, the shutdown of NorthPoint Networks is imminent. While several Public Utility Commissions are fighting on our behalf to defer this shutdown, it now appears that the Regional Bell Operating Companies (RBOCs) and other providers of network services to NorthPoint are going to force a shutdown of NorthPoint's network as early as today. We regret having to report this unfortunate news, and, as we hope you are aware, MegaPath is doing everything in its power to prevent this from happening. In the event that this does occur, your DSL line will most likely go down over the next 24 hours. For additional details, please check our website at www.megapath.net/northpointupdate for the most up-to-date news on this situation. Our contingency planning continues, and you either have received or will receive notification regarding the status of your DSL service and other options from your MegaPath Partner or Reseller shortly.

Wherever possible we have already ordered DSL service for you from another provider. You will receive an email from us, or your MegaPath Partner or Reseller, asking you to either confirm or decline that you want this replacement service. If you elect to continue with us, we expect that your replacement DSL service will be available in about 30 days on average.

We regret this situation and want to assure you MegaPath has been proactive in its efforts to minimize the disruption for our valued customers whose businesses rely on DSL connectivity.

Sincerely,

MegaPath Networks

**PLEASE DISREGARD DUPLICATE NOTICES. WE ARE SENDING THIS EMAIL BLAST TO ALL CUSTOMERS WITH NORTHPOINT LINES**

**THIS ANNOUNCEMENT DOES NOT AFFECT CURRENT RHYTHMS, COVAD OR NEW EDGE CUSTOMERS**

What this means:

If you are the primary contact with your customers you will receive a copy of the customer email shortly. Because we cannot reach all of your customers with email you should forward the email on to them to let them know of the situation that is developing.

We have already started the process for moving your customers Northpoint line to one of our other providers. They will receive the same deals and incentives as our Northpoint customers. You can view the latest information on our web site at .

MegaPath continues to provision new DSL lines with our Partners and Resellers and directly with new customers.

We will keep you informed as news develops. If you have any questions, please email your account executive. In order to provide you with the fastest possible service email is going to be quicker than a phone call.

If you have any questions or comments, please contact INOW Support.

Since Thursday 12.28.00, our local exchange carrier has been having routing issues. The symptoms are cusotmers are able to authenticate but cannot browse or navigate. This is a routing problem. The numbers affected are those served in the south bay. These include the 408, 510, 925, and 650 INOW dial ups. We are working with our local exchange carrier to solve these issues. If you have any questions or comments, please contact INOW Support.

A core terminal server at the San Francisco dialup facility had a memory failure and rebooted itself. The system came back up with problems. These problems caused invalid logins. If you have any questions or comments, please contact INOW Support.

INOW's Milpitas Network Operations Center has experianced a partial power failure at approximently 4:30 PM Pacific Time due to heavy storms. All systems were running on UPS (Uninterupted Power Supply) for as long as possible, but some gave out after 2 hours. Services affected were Dialup POP's, Co-Location Srevices, and ISDN. We appologize for the inconveniance. If you have any questions or comments, please contact INOW Support.

INOW's Milpitas Network Operations Center has experianced a total power failure at approximently 5:00 PM Pacific Time. All systems were running on UPS (Uninterupted Power Supply) for as long as possible, but gave out after 4 hours. Power should be restored by tomarrow. Services affected were Dialup POP's, Mail, Co-Location Srevices, Frame-Relay, and ISDN. We appologize for the inconveniance. If you have any questions or comments, please contact INOW Support.

All INOW Northpoint DSL circuits have been down since early this morning. The cause may be a fiber cut or a routing problem. We will not know when the lines will be retstored. If you have an questions or comments, please contact Support

Please disregard any credit card decline emails. Our billing system is experiancing a glitch. The problem should be resolved soon. If you have an questions or comments, please contact Billing. We apologize for the inconveniance.

The issue regarding fast busy signals with the Fremont 510-404-1606 number have been resolved. This problem has attributed to line drops on several other T1's. If you continue to experiance line drops, please contact INOW Support.

All Northpoint DSL customers will experiance down time. Northpoint DSL core router is undergoing some changes for network augmentation. DSL should be up sometime today.

All dialup POP's ending with the suffix 4669 will undergo maintanance between 5.18.00 and 5.20.00. Randomly disconnected calls will be experianced. We apologize for the inconveniance.

As of yesterday COVAD has experianced major DSL Outages all across the nation. These outages are attributed to core router upgrade failures. COVAD is working around the clock to resolve these issues. We will try to keep you posted trhoughout the weekend.

We have been experiancing DSL outages through COVAD since 2.21.00. Not all customers have experianced this issue. Routing problems from the main backbone had attributed to the down time. Service should be completely restored by today or tomarrow. If you have any questions about this, please contact our support team. We apologize for any inconvenience.

PG&E is going to do maintenance work on the main power line in the Milpitas facility for 10 hours. In the meantime, we will have a backup generator running. Power interruptions are not expected, but if they occur they will due to unforeseen problems with the switch to/from the generators between 7AM - 7:30AM and 5PM - 5:30PM.

The following will NOT be affected:

* Frame Relay connections
* T1 connections
* DSL connections
* Dial-up/ISDN
* Web Hosting
* Most Co-location services

If you have any questions about this, please contact our support team. We apologize for any inconvenience.

INOW is now offering the most affordable DSL packages. Home DSL starts at $49.95/month with NO Installation Fees, and a Free* DSL Modem!!! Please let us know if you have any questions about DSL!!

* After $150 manufacturer rebate. With 2 year Contract. Availability depends on location.

INOW's Web-based News access interface is now available for our customers. Please check out this easy way to access your favorite News or Discussion Groups.

In a continuous effort to improve our services, INOW today has changed News Service providers. This change should result is much faster, more reliable, and prolonged access to over 33,000 Newsgroups. In addition, over the next few weeks, INOW will be implementing a web-based NEWS access interface for our client's use.

We apologize if this change causes any inconvenience. Please e-mail us with any feedback, comment or if any newsgroup is missing from the new servers.

Currently, all the bay area is being serviced through INOW's new facility that was announced in April and May of this year. Beginning July 1st, INOW will begin shutting down the old Dial-up facility.

A letter explaing the changes will go out to all clients this week.

Reconfiguration instructionsfor the new Dial-up facility has been announced through email to all INOW clients.

At this time, the facility is NOT servicing Static IPs, ISDN, or any sub-net routing.

As of the begining of this month, INOW has introduced xDSL Internet services starting at $99/month. Dedicated Internet access in now affordable and simple. With speeds of up to 1.53Mbps, you can now do business on the web, the way you always dreamt you could!

For more information about our offerings, please visit the DSL information page.

New numbers in the 925 area code has been added. Please refer to the reconfiguration instructions for the new Dial-up facility.

E-mail any questions or problems to support@inow.com

Hayward, San Ramon, Bishop Ranch & Dublin are coming soon.

Reconfiguration instructions for the new Dial-up facility has been announced through email to all INOW clients.

At this time, the facility is NOT servicing Static IPs, ISDN, or any sub-net routing. This will be operational within the next few weeks.

The new INOW facility is under Beta Testing at this stage. You can Login with the same user name and password. The only change you need to make at this time is the "Number" you Dial to connect to INOW using the modem. More detailed information will follow in an e-mail, once the setup has been fully tested.

At this time, the facility is NOT servicing Static IPs, ISDN, or any sub-net routing. This will be operational within the next few weeks.

You are welcome to start using the new numbers. Please remember that the new facility is still under heavy testing, so we welcome your feedback. E-mail your comments to support@inow.com.

Wednesday morning, 3 Pac Bell circuit lines coming into our facility had problems. Pac Bell diagnosed and fixed the problems on 2 circuits. They are currently still working on fixing the 3rd circuit. This affects all 510 and 707 dial-ins. We appologize for this interuption and are working with Pac Bell to solve it around the clock. We appreciate your patience.

Starting Saturday, Feb 13, some routing problems affected the terminal servers. The problem caused some access issues to some users. The problem was immediately addressed, however due to the complexity of the issue, it took some time to fix. If these symptoms still exist please contact our tech support line or email us at support.

The following modem numbers have been changed:
Fremont, Livermoore and South San Jose. Please check the new numbers.

First, we had multiple drives go down on the raid system, and after spending most of the day getting the system up (the tape restore alone takes over 6 hours), the 2 new drives failed within 24 hours. We replaced them with 2 different drives, and the server seems to be running OK now. We have decided to build another system to act as a hot-spare backup. This will provide full redundancy to the mail and shell systems and should make any future problems tansparent to the user.

We want to apologize for any inconvenience this may have caused you or your business. Please let us know if you have any comments or issues regarding this matter.

Some of the cities affected by this include: Boulder Creek, Santa Cruz, Redwood City, San Carlos, Woodside, Palo Alto, Millbrae, Pacifica, San Mateo, Burlingame, Sunnyvale, San Francisco, Cupertino, as well as Vallejo, Santa Rosa, Fairfield, Walnut Creek, Orida, and Concord.

If you have any questions regarding this, please email the technical Support department.

Limited production quantities of 56K modem boards are already in production, and we are continuing to work with Lucent and Rockwell to address the remaining K56flex interoperability issues. We will continue to keep you up to date as we approach final production code in the coming weeks.

As we begin the 56K modem beta testing and approach the final software release, we will provide all of our customers the opportunity to participate in field testing the interoperability of the new K56flex modems. In early July we will provide you (and your customers) with 1-800 access to a K56flex-ready PortMaster 3 located in our test lab. Your active participation in compatibility testing in these final stages before release will help insure Livingston provides you and your customers with the most reliable 56K modem platform possible.

We will ship modem boards to customers as they become available. Since we will be upgrading many thousands of modem boards, some customers will receive initial modem shipments that upgrade some but not all PM3s in their possession. We are aiming for an equitable distribution of upgrades with all modems being upgraded within 90 days of shipping the first modem upgrade.